| How do I order online? Order online by adding items to your shopping cart and following the online instructions. During checkout you may request a different shipping method, or request a quote for international shipping, in the notes. Any changes to your final price will be quoted to you before the order is fulfilled. All payment must be cleared before shipping equipment. Most new equipment ships no later than 1 business day from when the payment is cleared. Most of Calibration and reconditioned equipment usually ships within 4-7 business days. You will be contacted via E-Mail if your order requires more time to fulfill. If you require faster delivery please contact one of our Account Executives at to assist you. Back on top Can I use a Purchase Order online? Yes, and it is very simple. Just add items to your cart as you would for a credit card purchase, then when you go to check out and follow instruction. Back on top How do I order on open account? Vietronix is happy to accept your corporate purchase orders. To place your purchase order, call. You can also email your purchase order to vietronix@yahoo.com Back on top How do I open account? If you are a new customer, Please click the Customer services tape and click on register. Back on top What credit cards are accepted? Individuals or companies may pay with MasterCard, Visa, Discover and American Express. Back on top YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected. Back on top What if I need help deciding on a model? Our sale staffs are ready to assist you in selecting the right product for your application. When you call Vietronix, the Account Executive will assist you, assuring you of knowledgeable and personalized service. Call 1-888-336-1796. Back on top What if I need more product information? We're happy to email or fax the complete data sheet on any product listed on this web site or in our catalog. Our knowledgeable staff can also assist you in selecting the most cost-effective product for your application. Call 1-888-336-1976. Back on top What is the availability of used test equipment? Most used test equipment ships within 1-2 business days from when the order is taken. We also have many items that are not listed on this website. Some items on this site are one-of-a-kind or are in short supply so we cannot guarantee availability. Please call or email us for lead-time on the specific item you're interested in. Back on top What kind of warranty will I receive? Vietronix Calibration and reconditioned test equipment is subjected 7 days right of return and warranted for a period of 90 days unless otherwise stated. Extended warranties may be purchased for most calibrated and reconditioned equipment. Ask your Account Executive for details. Purchases of reconditioned test equipment are warranted to be in good working order for the period covered. This warranty is limited to repair or replacement of parts or equipment in the determination of Vietronix. All non-calibration and standard listing merchandises are subjected 7 days right of return and 30 days warranty. Those merchandises are fully tested but limited to calibration by Vietronix technicians before listing. Purchases of new equipment are exclusively covered by the manufacturer's warranty. Back on top Can I rely on used test equipment? Vietronix sells the highest grade of expertly reconditioned used test equipment. Technicians thoroughly repair, test and calibrate the equipment with NIST traceability. The equipment is calibrated to the original manufacturer's specifications as well as ANSI/NCSL Z540-1 and ISO 17025 quality standards. The equipment is painted and any damaged knobs or other external parts are replaced to make the equipment look as close to new as possible otherwise stated. The manuals and the complete list of accessories may include with the unit otherwise stated. The end result is equipment that looks and functions like new at a fraction of the cost. All of this is backed up by our 90 days reconditioned equipment warranty. Back on top Does Vietronix have the best prices? Vietronix will meets or beat any advertised or quoted prices. We operate our business with less overhead. Therefore our prices are less compare to competitors. Back on top How is my order shipped? All prices are FOB San Jose Ca. Vietronix uses a variety of shipping methods, including overnight service. All fragile and high value products are packed using bubble wrap and foam-in-place equipment, eliminating the possibility of shipping damage. Large items, such as big power supplies, are boxed and/or put on a pallet and shipped via truck. Most environmental chambers must be shipped via air-ride van. Back on top What if I need to return equipment? To ensure prompt handling, all returns must be authorized except for rental returns. Please call for a return merchandise authorization (RMA) number unless you are returning equipment that you no longer wish to rent. Equipment incorrectly ordered may be subject to a 20% restocking charge. Some special order items may be non-returnable. Please mark the RMA number on the packing label, not the box, so that we can properly note the return in your account. New equipment returned for credit must be in unused condition, with all original packing material and accessories. New equipment being returned under warranty must be sent directly to the manufacturer if more than 30 days have passed since the equipment was originally shipped to you. Back on top | 
